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Certified Center of Excellence
PGBA, LLC is the proud recipient of the 2017 BenchmarkPortal Certified Center of Excellence award. This designation confirms that PGBA's customer service stands apart. From clarifying plan benefits to researching medical procedures, more than 9 million plan members depend on our toll-free call center each year for detailed, yet easy-to-understand explanations to their questions.
The very heart of our customer service program is our people. Our hundreds of customer service representatives possess those unique qualities that make them excellent at what they do. Compassionate listening, excellent communication skills and empathy are required, and we foster and support these qualities in each of our representatives. Our representatives are here for the sole purpose of taking care of our customer’s needs.