GOVERNMENT AGENTS

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West Contact Us


 

Mailing & phone contacts:

Claims

TRICARE West Region

Claims Department

PO Box 7064

Camden, SC  29021-7064
1-877-988-WEST (1-877-988-9378)
Hours of operation are Monday- Friday

7:00 a.m. to 7:00 p.m. (in your time zone)

 

 

TRICARE Retail Pharmacy (TRRx)

1-877-363-1303

Express Scripts, Inc (ESI)

 

OptumHealth Electronic Payments & Statements (providers only)

1-877-620-6194

OptumHealth Financial Services 

 

Web (registration & passwords)

1-877-698-7422

Hours of operation are Monday- Friday

7:00 a.m. to 7:00 p.m. (in your time zone)

 

EDI HelpDesk

1-800-325-5920, then select option # 2.

 

Correspondence
TRICARE West Region

Correspondence Department
PO Box 7065

Camden, SC  29021-7065

 

Monetary Refunds

TRICARE West Region Refunds

PGBA, LLC

PO Box 100268

Columbia, SC 29202

 

Faxgate numbers:

Appeals & Grievances

1-877-584-6628

 

Authorization to Disclose &

Custody Documentation

1-855-831-7047

 

Authorizations & Referrals

1-877-890-9309

 

Durable Medical Equipment (DME) &

Certificate of Medical Necessity (CMN)

Documentation

1-855-831-7040

 

Extended Care Health Option (ECHO)

Documentation

1-855-831-7046

 

Medical Documentation

1-855-831-7041

 

Other Health Insurance Documentation

1-855-708-4772

 

Provider Data Management

1-855-831-7044

 

Routine Correspondence

1-855-831-7048

 

Third Party Liability Forms

1-855-831-7045

 

 

 

 

Please note: For providers who want to fax information for multiple patients, please use a bar code sheet between each patient's correspondence. Please do not use photocopies of the bar code sheet.

 

To download and print the bar code sheet, you will need Adobe® Reader®.

Get Adobe Reader.JPG

 

 

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