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Electronic Funds Transfer (EFT) FAQs


 

What is Electronic Funds Transfer (EFT)?

 

How do I sign up for EFT?

 

After I change my payment method, how soon will I begin to receive my TRICARE payments through EFT?

 

Who can update information to the provider's account?

 

I submit TRICARE claims for provider locations in different TRICARE regions. Will I still be able to sign up for EFT?

 

Will I continue to receive remits in the mail?

 

How can I determine which location a payment belongs to in order to locate the corresponding remit? I manage several locations and use the same bank account.

 

What is a signature authority?

 

What is Electronic Funds Transfer (EFT)?

 

You will receive your TRICARE payments faster because EFT transmits money directly into your bank account. You no longer have to wait for a check in the mail or go to the bank to deposit your money.

 

How do I sign up for EFT?

 

First, you must submit claims electronically and the person with signature authority in your practice must register on myTRICARE.com. A person with signature authority can disburse money, sign checks, and add, change or terminate bank account information.

 

Once the registration is complete, sign in to myTRICARE Secure and select the "EFT" tab on the Welcome page. Print and complete the EFT registration package from myTRICARE.com and send it to PGBA, LLC. Once you receive a notification letter, you can complete your online registration and then you'll start receiving your payments through EFT.

 

After I change my payment method, how soon will I begin to receive my TRICARE payments through EFT?

 

Once you have changed your payment method to EFT, it will be approximately seven (7) days before your EFT is available. After the 7-day period, you will receive EFT payments (for any TRICARE claims you submit) in the next payment cycle. A payment cycle is generally 2-3 days.

 

Who can update information to the provider's account?

 

Any employee with signature authority on file with us may update the provider's account.

 

I submit TRICARE claims for provider locations in different TRICARE regions. Will I still be able to sign up for EFT?

 

Yes, you can still sign up and receive EFT payments, but you will have to complete the registration process for each region.

North EFT application

South EFT application

West EFT application

 

Will I continue to receive remits in the mail?

 

No — once you have registered for EFT, you will be able to view your remits on our Web site.

 

How can I determine which location a payment belongs to in order to locate the corresponding remit? I manage several locations and use the same bank account.

 

The provider's bank statement should contain the Tax Identification Number (TIN) and the TRICARE suffix for each payment. The provider suffix is the key to matching the payment to the corresponding remit. Currently, the Web displays the location name, address and specialty.

 

What is a signature authority?

 

An employee with signature authority can disburse funds, sign checks and add, modify or terminate bank account information.


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