GOVERNMENT AGENTS

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Mailing & phone contacts: Faxgate numbers:

Claims

PGBA, LLC

PO Box 870140

Surfside Beach, SC  29587-9740

1-877-TRICARE (1-877-874-2273)

Hours of operation are Monday- Friday

7:00 a.m. to 7:00 p.m. EST

 

TRICARE Retail Pharmacy (TRRx)

1-877-363-1303

Express Scripts, Inc (ESI)

 

Web (registration & passwords)

1-877-698-7422

Hours of operation are Monday- Friday

8:00 a.m. to 7:00 p.m. EST

 

Provider EDI & XPressClaim Help Desk

1-877-334-2524

Hours of operation are Monday- Friday

8:00 a.m. to 5:00 p.m. EST

 

Correspondence

PGBA, LLC

PO Box 870141

Surfside Beach, SC  29587-9741

Authorization/Referrals 

888-299-4181

Authorization Appeals

888-881-3622

Grievances

888-317-6155

Routine Correspondence

888-432-7077

Third Party Liability Forms

888-228-2717

Other Health Insurance Updates

888-237-6262

IEP/Physician Orders

888-536-2324   

Legal Documents

888-225-3545

Claims Appeals

888-458-2554

Durable Medical Equipment(DME)

888-377-4191

Non-network PDM Demographic Updates

888-250-4355

Network PDM Demographic Updates

888-244-4025

 

 

   

Please note: For providers who want to fax information for multiple patients, please use a bar code sheet between each patient's correspondence. Please do not use photocopies of the bar code sheet.

 

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For a quick response to questions about claims and benefits, please use the AskUs feature in myTRICARE Secure to send a private, secure email to a customer service representative. Please note: you must be a registered member of myTRICARE.com.
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