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North Contact Us
For claims:
PGBA, LLC
PO Box 870140
Surfside Beach, SC 29587-9740
1-877-TRICARE (1-877-874-2273)
Hours of operation are Monday- Friday
7:00 a.m. to 7:00 p.m. EST
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For faxgate numbers:
Authorization/Referrals Fax
888-299-4181
Authorization Appeals Fax
888-881-3622
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For TRICARE Retail Pharmacy (TRRx):
1-866-DOD-TRRX (1-866-363-8779)
Express Scripts, Inc (ESI)
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Clinical QM (Grievances) Fax
888-317-6155
Routine Correspondence Fax
888-432-7077
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For EDI & XPressClaim:
1-877-EDI-CLAIM (1-877-334-2524)
For Web (registration/passwords etc):
1-877-698-7422
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PM Network Contracts Fax
888-244-4025
PGBA PM Non-Network Contracts Fax
888-250-4355
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For correspondence:
PGBA, LLC
PO Box 870141
Surfside Beach, SC 29587-9741
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Please note: If you want to fax information for multiple patients, please use a
bar code sheet between each patient's correspondence. Please do not use photocopies
of the bar code sheet.
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To download and print the bar code sheet, you will need the Adobe Acrobat Reader.

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For a quick response to questions about claims and benefits, please use the AskUs feature in myTRICARE Secure to send a private, secure e-mail to a customer service representative. Please note: you must be a registered member of myTRICARE.com.
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If you live in the West Region, please go to www.triwest.com. For TRICARE for Life, go to www.tricare4u.com.
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