Home
About Us
Contact Us
Help
Glossary
GOVERNMENT AGENTS
Select your view:
Beneficiaries
Government Agents
Prime Contractors
Providers
LEARN ABOUT TRICARE
Eligibility
Enrollment & Portability
Privacy Act
Programs
TRICARE Timely Claim Filing Policy
myTRICARE HELP
Contact Us
Government Agent FAQs
Video Tutorials
JOIN myTRICARE
myTRICARE Secure
Home
>
Government Agents
> Help Using Our Web Site FAQs
myTRICARE Secure
Forgot your password?
Register Now
Help Using Our Web Site FAQs
If you have questions about specific claims, please
Sign In and use the
AskUs
feature.
What do I do if I can't view remits or explanation of benefits?
How do I disable my popup blocker?
What if I use AOL or CompuServe?
Is it safe to view my private health information over the Internet?
Why do some photographs and other graphics display poorly?
When I try to sign up to use
myTRICARE Secure
, I can't get past the disclaimer page.
I keep receiving the message gateway host interface is down whenever I try to go into
myTRICARE Secure
.
Why don't the Adobe Acrobat PDF documents look right on my computer?
Why do I get server/page not found errors?
Sometimes I see a little lock in my browser window. What does the lock mean and why don't I see it all the time?
When I click on submit in
myTRICARE Secure
, my computer asks if I want to download Flash software. What is it and do I need it?
Why does it take so long for claims and Explanations of Benefits (EOBs) to load on my PC?
Why is the page cut off at the bottom? I can't scroll to move it up.
Why do I receive JavaScript errors from my browser while using this site?
In
myTRICARE Secure
, whenever I select one claim and print it out, I cannot get back to the previous screen to select the next claim.
I am having trouble signing in to
myTRICARE Secure
. After I enter my user name and password, a yellow page with an exclamation point appears. What is the problem?
What are the technical requirements for this site?
BACK